Cobrowsing (or collaborative browsing) allows customer support agents to access, view and interact with their customer’s web browser in real-time (more specifically, the tab in which the end-user is currently browsing).
Cobrowsing is increasingly used by support teams alongside a phone call, a chat session, or email conversation to provide timely, personalized service in real-time and across multiple support channels.
Learn more about the difference between cobrowsing and screensharing.
Unlike other visual engagement technologies such as screensharing and web conferencing, co-browsing enables the support agents to start a live session with a customer without downloading and installing anything.
Once the SessionStack snippet has been integrated into your web application (see instructions on how to install SessionStack), the cobrowsing functionality becomes available out-of-the-box; no additional steps required.
Updated over 1 year ago