SessionStack allows you to view everything the customer did prior to submitting the ticket right into Zendesk Support. The app can be easily connected to Zendesk Support. If you are not yet a SessionStack customer, sign up for a free trial here.
Click on the Install button to start the installation and enter the following information in the installation form:
To find your secret SessionStack API token, log into SessionStack, click on the user icon in the bottom left corner and select "API Tokens". Create a new token or use an existing one. Copy the token you’ve selected and paste it into the Zendesk’s installation form.
Enter into your SessionStack project, click on “Settings” on the left navigation and select “General”. Under “Project ID” find a number. That’s your Project ID. Copy and paste it into the Zendesk installation form.
For on-premises accounts only
That’s it! Now, when you open a support ticket you’ll see the support request and a record of customer sessions from the date the ticket was created in the Apps sidebar.
Updated about 2 years ago